Privacy notice

Who is responsible

The controller for personal data processed through this website is the company named in the imprint.

What we collect, and why

When you submit an enquiry or a request for quotation we collect your company name, contact name, business email address and country, and optionally your telephone number, VAT number, delivery location, required-by date and message. We use this solely to respond to your enquiry and to fulfil any resulting order.

The lawful basis is Article 6(1)(b), steps taken at your request prior to entering a contract, and Article 6(1)(f), our legitimate interest in responding to business enquiries.

Server logs

Our server records requests for operational and security purposes. We store a salted, irreversible hash of the originating IP address with each enquiry to limit automated abuse. We do not store the address itself.

Cookies and local storage

This site sets no tracking cookies and runs no third-party analytics. If you add products to a quote list, that list is stored in your own browser using local storage and is never transmitted to us until you submit the request. Clearing your browser data removes it.

Recipients

Enquiry data is processed on our behalf by our hosting provider and by the email relay that delivers our messages. Both act as processors under written agreements, and both process the data within the European Union.

How long we keep it

Enquiries are retained for the period stated in our retention policy, currently two years from submission, after which they are deleted automatically. Data connected to a completed order is retained for as long as commercial and tax law requires.

Business accounts and verification documents

Access to our catalogue requires a business account. When you apply we collect your company name, contact name, business email address, country, VAT number, and optionally your telephone number, website and a description of what you buy. We also ask for your company registration document and an identity document for the person authorised to order, front and back.

We use these solely to verify that the applicant is a trading business, which is a condition of opening a trade account. The lawful basis is Article 6(1)(b), steps taken at your request before entering a contract, together with our legitimate interest under Article 6(1)(f) in knowing who we supply.

Verification documents are never published, never shown on the website, and are visible only to our own staff through an authenticated administration area. They are stored outside the part of our system that serves public files, so they cannot be reached by anyone browsing the site.

We delete verification documents 90 days after your application is decided, whether it is approved or refused. Deletion is automatic. The account record itself, without those documents, is kept for as long as the account exists.

Your password is never stored. We keep only a cryptographic hash of it, from which the password cannot be recovered.

You may ask us at any time to delete your account and everything held with it, using the contact details in the imprint.

Your rights

You have the right to request access to your personal data, its correction or erasure, restriction of processing, and data portability, and to object to processing based on legitimate interests. You may also lodge a complaint with a supervisory authority. To exercise any of these rights, contact us using the details in the imprint.